Invoices Automatically Made on Canceled Subscription

[theurbanemag]

A few of my previous subscription customers are being invoiced for their canceled subscriptions. They did not pay with AfterPay, and my invoices are set on "One time" frequency. How can I get this to stop? I was on the phone with customer service for 45 minutes and was hung up on without a resolution. Can someone help me resolve this?

[JJ_]

Hey there @theurbanemag 

I would love to take a closer look at this situation. Would you mind sharing examples or screenshots of the affected customers? You can redact their email and phone number to protect their privacy. I just need it as a reference.

I'll keep an eye out for your reply.