Invoice Issues

[4PH22]

Greetings, 

I am a fairly new company and new to invoicing on square. I had an invoice that a payment was recorded by mistake and now I can't seem to reopen the ticket to reflect the original balance without issuing a refund. Is there a process to undo a recorded payment?

[JK_Fiber_Art · Accepted solution]

Once the transaction is complete, you cannot go back and alter the details to reflect a new or different amount.  It's really more of a safeguard - example:  a not so honest person could alter the amounts for their own personal benefit.   Same goes for other transaction history in general - you cannot go back and delete or remove old records.   Unfortunately doing a refund is about your only option.