Inventory Sell-Through Report Not Refreshing

[MAHughes]

The FAQ's for the Inventory Sell-Through Report says ...

"The report will update and refresh nightly every 24 hours and will have a timestamp stating the last time it was updated."

It is now 7/10/23, 9:44 am but the time stamp on the report says "Updated 7/6/23, 7:00 pm".

I've tried refreshing my browser & logging out and back in to Square ... still no change.

Is there something I'm missing with getting it to refresh?

[Beyondordinary]

We are having the same issue.  Is Square doing an update?  Why is the Inventory Sell Through report not current?

[Laurie_]

Hey there, @MAHughes and @Beyondordinary, thank you both for flagging this with us!

Most of the troubleshooting steps I have available are focused on addressing issues with inaccurate data in the reports, rather than the complete failure to generate data. After consulting with my team, we have not received any reports of disruptions to the Sell-Through feature currently.

A few things I can think to check are as follows:

1. Item tracking is enabled for one location but not another
2. Item tracking was disabled and reenabled since the last update

Another thing to keep in mind is that the report shows only stackable variations, not sell-by variations.

In order to address this issue comprehensively, I recommend reaching out to our Support Team via phone. They will be able to closely examine your settings and provide personalized assistance to resolve this matter for you.

If you'd like to speak with our Support Team by phone, you can give us a call at 1-855-700-6000 between 6 am - 6 pm Pacific Time, Monday - Friday. If you call outside of these hours, you will be required to enter your Customer Code to validate your account.

You can also get in touch with our Messaging and Email Support Teams here: squ.re/contactsqsupport

Once you get in touch with our Support Team, feel free to include any solutions or workarounds offered in this thread.

[GreenCanopy]

The issue of not generating data is happening to us currently.

The report was last generated at 7pm yesterday. It's now 7:27pm and still no update.

Why in the world wouldn't this report be generated in real time?

Is there a way to get a real time inventory report without having to own an apple product?

[MayaP]

Good Morning @GreenCanopy,

I see this is your first post, Welcome! 👋

I am sorry you are having some issues with the sell-through report and want to investigate this further. Before I escalate this can you confirm some of the following details: 

1) What browser version are you using? 

2) Have you cleared the browser history and cache?