International Fees being charged on Interac transactions (Canada)

[ineedhelp2025]

Hi there, I've noticed on three separate transactions now that an Interac debit purchase has incurred additional International Fees in our Dashboard which should not be happening even by Square's own admission via their chatbot.  I can't find an email address to forward this information to so Square can investigate further.  Could someone please contact me or provide an email address where I can send my evidence? Thank you.

One example transaction attached below with personal identifiers removed.

[JTPets]

@tranguyen Can you give some insight onto this as I just reviewed my reporting and saw international transaction fee's and I do not sell internationally? It is showing up for the last few months in reporting.

[ineedhelp2025]

If your customers are using credit cards like Visa or Mastercard to pay for goods at your store that were not issued in the same country as your store (I assume Canada), you will incur an additional international fee for each of those transactions on top of the regular 2.5% credit card fee.  I think this started happening in May 2026 but it might have been earlier than that.

My issue was with Interac Debit cards incurring the international fee which should not have been possible since these cards are only available in and can only be used in Canada.  Square ended up refunding the incorrect fees a few weeks ago now - we got an email notification about it.  You have to take a look at individual transactions to see if you were charged fees incorrectly and if you didn't get a refund I would suggest reaching out to support directly after you've gathered your evidence.

Hope that helps.

[tranguyen]

Hey @JTPets, happy to look into this! When you have a moment, can you send me a private message with a screenshot of what you are seeing on your report? That will help me investigate this further and understand what happened here.