Impact kitchen printer only using red ink

[Grandcantina]

Randomly our kitchen printer is printing the entire ticket with just red ink. Tried replacing the ribbon.

[Ellie_]

Hi there @Grandcantina,

We are sorry to hear that is happening! In this case, we do recommend getting in touch with the printer's manufacturer or their support team. They will be able to investigate why this is happening and assist with troubleshooting steps. 

Also, welcome to the Seller Community! We are so happy to have you here. While you are here, we recommend checking out our Orientation & Etiquette. Hope this helps! 😊