Image issues

[frondere]

Hi

I have a set of images sent to me by a supplier for their products. They are all within the size parameters recommended by square but when I upload them they come out massive and therefore don't fit within the boxes properly. Any ideas as I can't figure out why they are doing this. I have loads of images and its only these particular ones...

They are jpgs and I've uploaded the original and how they come out in the item properties

[Sam_400º · Accepted solution]

Hey @frondere - the online store suites 1:1 ratio for most image boxes. If you added white space to each side of the image then it would fill top/bottom without cropping. 

For that main image it’s the same spec as your supplier will be used to doing for Amazon rules (& eBay best practice). 

[MJD]

Hi @frondere, to make them fit those boxes you will need to add some white space to fit the aspect ratio (1:1), this sort of thing can be done on spark.adobe.com in just a few clicks, just select square (sizing), put the image on the blank page and size it to fit, then export it as a .JPEG file and upload it to Square and it should fit perfectly. 

Hope this could help, if it does mark it as best answer to help others in the future!

[frondere]

Thanks for this. I tried adobe spark - didn't even know that existed so thanks for that! however, I managed to do it in Affinity Photo - after a bit of jiggery pokery it worked - so thank you both for the advice 🙂