I used square invoice an the invoice was paid but ...

Bows-Blessings · ‎08-08-2024

I sent my first invoice an it shows it was paid an under sales it shows the balance of the invoice when I tap instant transfers it shows a balance of 0. What am I missing to be able to access my money. Really don't want to have to contact the customer an ask her to stop the transaction an send it a different way. Please somebody help me , I have already shipped the product I just need my funds for the product.

TheRealChipA · ‎08-08-2024

Hey @Bows-Blessings. This is a little out there, but highly possible. Do you know HOW the customer paid? For example, did they pay via ACH, rather than with a credit/debit card?

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

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I used square invoice an the invoice was paid but can't access money what am I doing wrong?