I insert the card; Display on phone says Reader Connected and Card Inserted but nothing happens

[txatma]

I insert the card; Display on phone says Reader Connected and Card Inserted but nothing happens. Transaction won't complete. Can anyone help? 

Teresa

[kellyj]

@txatma

Sorry you are having issues taking the payment. I would suggest working through some of these troubleshooting steps from our Support Center. Especially doing a reset on the reader. Hopefully that solves the problem for you!