I hit 1.00 for a 110.00 sale how can I recupe/

[kro50]

I had a 110.00 sale and sent it thru as 1.00 any recourse/

[JK_Fiber_Art]

Two options - either refund the $ 1.00 or ring up another sale for the difference ($ 109.00).   Personally I would do the new sale for the difference, much easier and keeps your history looking good.  Too many refunds can be an issue down the road.

[Lou8]

Hi @kro50, thank you for posting.

If your customer has an existing profile in your Directory, you can reach out by sending them a Direct Message. If you sent them a SMS receipt, our support team can try to reach out to them on your behalf and request that they contact you. To do so, you'll have to contact Square Support by either email or phone. 

I hope this helps, but let me know if you have any questions.

[kro50]

thank you for answer but it has no phone or email on the transaction I did try your idea