I have forgot the access code to the ipad

kg8870 · ‎06-15-2022

I have forgotten the access code to my ipad in the point of sale. I tried the code in my login and it doesn't work. It wants 2 more digits. do I put a 00 in front of it? I am locked out and apple says to restore and I don't want to lose everything I have done to set up

TheRealChipA · ‎06-16-2022

@kg8870 There are companies who claim to have apps that you can run on a computer connected to your iPad that will reset and unlock your iPad. I’ve never used one and, personally, I’d be very suspicious of such apps. The only way I know to fix this problem is to follow the instructions on Apple’s help page here — https://support.apple.com/en-us/HT211078

Best of luck,

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!

Doran · ‎06-16-2022

This happened to me before on an Ipad and my only option was to restore it. It was backed up to my icloud account so I didn't lose any information. None of your Square info should be lost since that is saved in Square and not the actual Ipad.

Doran

Esthetician
Haute Beauty Guide

TheRealChipA · ‎06-16-2022

I’m glad you mentioned that, @Doran . Nothing is lost as long as your iPad was connected to an iCloud account with backup turned on.

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!