I have a 6 year old square reader. is it still compatible?

i just started back up with my business. It has been many years since i have used square. io have a reader that i cant seem to connect. Are the older generation square readers no longer compatible to be connected?

527 Views
Message 1 of 2
Report
1 REPLY 1
Square Champion

Hi @Trendy_Maverick.  I’m assuming in my reply that you mean the Square Contactless Reader.  I’ve not heard that any older devices are no longer compatible.  Since you don’t say what messages you are getting when you try to connect, I’m wondering if maybe all you need to do is factory-reset your device?  The screen shot below from this help document tells you how to do that.

 

Hopefully that helps.  If it doesn’t you’ll need to get on the phone with the Support Team to try to resolve this.

 

Good luck!

 

IMG_4419.png

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!
493 Views
Message 2 of 2
Report