I can't verify my account - Square says my Driver's License is blurry

My Driver's License is blurry because Square forces me to send the image by taking a picture of it with my telephone. I tried repeatedly but I get the same error. I have asked Square if I can send a high-res scan of my Driver's License via email. Unfortunately, Square keeps telling me a "team member" will get back with me - but it's been days. I have money STUCK in my balance that I cannot withdraw to my business bank account. Even worse, I can't conduct business because I don't want more money that is unavailable to me stacking up in my balance. Help!

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Square Champion

Hey @Derek3.  I have a suggestion that doesn’t involve Square, but rather is an alternative to just taking a picture of your DL.  Download the app “Folio Wallet” from your App Store.  It will scan your DL, resulting in a much higher resolution image.  I use it for all of my ID and cards — DL, passport card, library card, etc.  It’s also a great organization tool.  After you scan your DL, you can export the scans to files you can submit to Square.  Hopefully that will work for you.

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

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