I can't adjust my inventory or edit an item name

[bbutler222]

I am trying to do my quarterly inventory and I am not able to adjust inventory in the item edit screen. When I click on an item it brings up the edit item screen where I should be able to select a reason for adjusting the inventory and type in the adjustment but it will not allow me to do that. Also I have on a couple items tried to change the item name and it won't let me click by the name to make a correction. When I click an item to edit the cursor goes down to the cost amount and sits there. I can't not move it with my trackpad nor my arrow up. I have restarted my computer. If anyone can help that would be wonderful. Thank you.

[Valentina]

Hi there @bbutler222 - before digging in any further, could you please let us know which web browser you're using? We recommend using a Chrome web browser when doing anything within your Square Dashboard.

[bbutler222]

Thank you Valentina! I apologize for the delay. We had to make a tough decision on Friday to temporarily close our ice cream shop/coffee shop until all this mess clears up. So inventory was the least of my worries.  I use Safari and will sign on sometime today to see if Chrome will allow me to adjust my inventory in the edit screen. I hope it works. Stay safe. And thank you for helping me!

[Valentina]

Sending all the warm fuzzy feelings I can to you and you team, @bbutler222. I know that decision wasn't an easy one to make!

Stay safe yourself - whenever you get back to inventory, we're here for you. Make sure your Chrome web browser is updated, and let us know here if you run into any roadblocks along the way.