How to troubleshoot USB interface printers

[tranguyen]

Hello Seller Community,

As businesses reopen for in-person shopping and dining, we know it’s important that your hardware is set up and ready to use. 

In this post, we will run through some common troubleshooting tips USB interface printers. If you have any questions, reply below. 👇

Having trouble with Square Terminal’s built-in receipt printer? Check out Square Terminal Troubleshooting guide in our Support Centre. 

Before we start, here’s a short checklist 📝

✔️  Make sure you are using a printer that is compatible with Square. 

You can find our list of compatible printers here. 

✔️  Make sure your device software and Square app are are fully up to date.

You can always check for updates from the Play Store (on Android devices) or App Store (on iOS devices).

✔️  Make sure that the printer paper is fully loaded inside the printer.

✔️ For Star Micronics printers, download one of these apps so you can run through advanced troubleshooting steps:

• TSP100III Utility
• mPOP Utility
• Star Settings Utility

Let’s dive in!

Troubleshoot USB Interface Printers

If you’re having trouble with a USB receipt printer and Square Stand, follow these Square Stand troubleshooting steps. 

🇬🇧 For UK sellers only 🇬🇧: If you’re having trouble with a USB receipt printer and Square Register, follow these Square Register troubleshooting steps for accessory hub connectivity. 

If you’re using a USB printer and an Android device:

1. Make sure the USB printer is plugged into a power outlet.
2. Make sure that the USB printer is firmly connected to your Android device via a USB cable and an On-The-Go adaptor.
3. Make sure there’s a roll of thermal receipt paper in the printer. ✨Tip: It’s always worth reloading your printer paper! ✨
4. Turn your device completely off and back on.
5. Delete and reinstall the Square Point of Sale app.
6. Turn your receipt printer off, unplug all cables and replug them back in before turning the receipt printer on.

⭐ If you’re using a Star Micronics printer, you can find more advanced troubleshooting steps on their website. 

⭐  If you’re using an Epson printer, the steps are slightly different but these will help you get back up and running.

Additional resources

• Printer Troubleshooting
• Accessory Compatibility
• Contacting Square Support:
  • In the UK
  • In the Republic of Ireland

[tranguyen]

You can find troubleshooting guides for Bluetooth printers and Ethernet/WiFi printers in our Seller Community too!