Hi @TCS37122. Resending it like you mentioned is the only way to do it. When that has happened to me and I have other customers waiting, I just do that and save the order so I can take care of other guests. Then, when I get the email I complete the gift card customer’s transaction for them. It usually arrives within 5 minutes. No one who has done that to me has ever complained, once they realized that they were actually the cause of the wait.
I’ll mention that I just looked at the Gift Card feature request board. There was a request to provide the full 16 digit number on dashboard. The team closed that request with a “currently not planned.” Having said that, one of the problems is that the email is formatted so that the gift card spans two standard pages. If Square doesn’t want to give us the ability to see the full 16 digits, maybe they would consider reformatting that email so that all of the necessary information prints on one page instead of two. I believe this formatting issue is the biggest part of the problem, here.. If you think that would help, you can submit a formal feature request here for them to consider. If you do, post the URL here and I’ll definitely upvote/like it and lend my support.
Sorry I can’t be more help, but at least we have a workaround now. It was only recently that we could pull up a gift card on dashboard and send it to ourselves, or to anyone. Before that, we were stuck when customers did this.
Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)
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