How to match up Wix payments to Square Payments

[elainebarriball]

We are using Square as a payment method for our Wix POS.

When the payment is completed, Wix provides a "Square Payment ID" but this does not match up with either the Payment ID or Transaction ID in Square. Does anyone know what the "Square Payment ID" in Wix can be matched to in Square, or is it an error and they should be returning one of the actual Square references?

[Breffni · Accepted solution]

Hi @elainebarriball 👋 thanks for your post. 

Payments processed with Wix will appear within your transaction history on your online Square Dashboard and will be included in your Transaction CSV. The best way to match the payments may be by tracing the time and date rather than the payment IDs. 

If the transactions are still not matching up, I would recommend contacting Wix directly. While Square integrates with Wix to process payments, all API functions are operated and managed by Wix. You can contact their support team here.