How to change account owner

[terracool]

There are other threads on this topic, but not much more recent than 2020.

We have a small business Square POS account.  The one single indivudal guy who created our account is no longer available.  No. Longer. Available.  I'm told that we cannot get any help or support on our account unless the ACTUAL ORIGINAL INDIVIDUAL GUY requests it.  They'll only talk to him.

I have all documentation needed to confirm my authority to access the account.  I have minutes from the Board of Directors, appointment documentation, election documentation, etc.  What I don't have is the ACUTAL ORIGINAL INDIVIDUAL GUY who created the account.

How can this be?  How is it possible for BUSINESSES to be completely unable to manage a Square account unless they have the ACTUAL ORIGINAL INDIVIDUAL GUY who created the account on hand?  How is is possible for a business to maintain any continuity at all if access to key systems is literally tied to a single invidual for all time, forevermore.  Seriously?

I'm thinking that I must be getting incorrect info from Square support.  This just can't be right.  These are businesses, not households.  Changes in personnel and unavailaiblity of individuals happens every day.  Every. Day.  But Square cannot accomodate these changes at all?

Can someone help?  Thanks much

[Ellie_]

Hi there, @terracool,

Thank you for reaching out and for sharing your concerns so clearly. I want to start by acknowledging the frustration you’re feeling, we understand how difficult it can be when the individual who originally created a Square account is no longer available, particularly in a business context where continuity is essential. For clarification, Square accounts are registered to individuals, not entities, which helps ensure accountability and security, which is why it is required to speak to the currently listed account owner. They will need to reach out to our team directly.