How to Confirm Cash App Payment Was Successful?

[BAPTO]

The title of this thread has been edited by a Square Moderator from the original: "Cash app"

We had a apparel sale on Saturday and the customer has reached out saying 

The merchant is finalizing payment it may complete and update message she re wives. A day goes by and she reaches out saying Cash App card canceled. I can't find her transaction and I don't see any money withdrawn on apple. How do I verify if this was withdrawn and how do I see if this happened to others but those folks are not being as honest as this customer? What causes this to happen? 

[_Violet]

Hello @BAPTO and thank you for your post. My name is Violet and I'm one of the Square Community Moderators.

I'm happy to help, but I'm having a little trouble understanding your question, but it sounds like you're looking to confirm that a payment made with Cash App was successful. You can confirm a successful transaction by checking Transactions within the app or Square Dashboard. If a transaction isn’t completed, it’ll appear in your Transaction status report.

Additionally, we are experiencing a known-issue with payments made with Cash App Cards and Visa Cards. You can find more details on that via our Status Page here. If you'd like to be notified of our updates on this issue, or any future known-issues, you can opt in to receive Outage Notifications here on your Square Dashboard.

I hope this information answers your question, but please let me know if I can help with anything else.