How do I use iphone as display

[HolidayFarm]

I have had an iphone as my customer display for a while. I got a new iphone, but the ipad won't find the new iphone when I use Settings-Hardware-customer display- connect a display.  

Any search that I've done in support only discusses the square register display.

Thanks for any help! 

[Kassi_]

Welcome back, @HolidayFarm

What kind of hardware are you using to set up the Customer Display? 

Here is a Support Article discussing the set-up for this display and requirements to make it work. 

Please let me know if you have any other questions or this doesn't do the trick. 

[HolidayFarm]

I am using the latest update of square on both my ipad 6 the generation, and the iphone 7 as the customer display. 

Bluetooth is off for the iphone and both have ios 14. Both are conn

[HolidayFarm]

Both are connected to the WiFi

[Joe]

Hi there, @HolidayFarm 👋 Stepping in for Kassi on this one. Thanks for the quick response, and we also appreciate you including the troubleshooting that you've tried thus far. Good call making sure both your iPhone and iPad are up to date in terms of their software.

Have you also double-checked to make sure the Point of Sale app itself is running its more current software version?

If you continue to have issues once you confirm your app is up to date, we would recommend flagging this over to our Support Team directly. They can take a deeper dive with you to make sure this finds a resolution.

[HolidayFarm]

Hello, 

Yes, I have tried it using the regular version and the "new upgrade" version that has the different user interface. 

Looks like I need to head to tech support. 

Thanks!