How do I contact a customer who tapped?

[Littlelouartist]

How do I contact a customer who I sent a receipt to their phone? I need to speak with them as they didn’t return to pick up their purchase 

[Seamus]

Hi @Littlelouartist,

It's not actually possible to obtain customers' personal info such as phone numbers and email addresses that were provided for the purposes of receiving a receipt.

In order to save customer information for later contact, you'd need to add them as a Customer Directory contact with their permission. Sorry we can't be of more help here - hopefully they'll realise they didn't pick up their purchase and get back in touch with you soon!