@Rbuckley Unfortunately, for accountability, security, and recordkeeping, you cannot "void" a transaction once payment was taken and then refunded. The system doesn't allow anything like this. It will show up in your overview, but on the back end, the refund will show in net sales. You can archive the invoice so you don't have to look at it so to speak. But, the important thing is your net sales will be correct.
Donnie
Multi-Unit Manager | Founder, Table & Ledger
tableandledger.com
Square AI Champion | Using Square since July, 2017
"Good judgment comes from experience, and experience comes from bad judgment."
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