Hello @JREHA !
When you're talking tabletop swipe, are you referring to the Square Terminal? Or are you taking a phone/tablet with a reader attached to the table? Or are you talking the Self-Serve QR Codes?
For the terminal, swiping/dipping/tapping should be no issue at all. I'd recommend doing a factory reset on the device and seeing if that solves the problem.
For the reader, I'd recommend making sure you're using the most up to date version of the Square App and the device's OS. There may be something causing the reader to not connect properly. Also, make sure the reader can be seen from your Square app at Settings -> Hardware -> Card Readers. If it's worked in the past, there is a chance that the reader may be dying. You can order a replacement from your dashboard.
Self serve codes require the card to be manually entered by your customers at time of purchase. There isn't a way to save the ticket and open it up on the point of sale yet.
If none of these troubleshooting steps help, let us know! There may be another trick we can try!
Ryan Wanner
Golden Pine Coffee RoastersColorado Springs, CO, USA
Square Champion: I know stuff.
Beta Tester: I break stuff.
he/him/hey you/coffee guy/whatever.
Happy Selling!
