Has anyone had a contactless chip reader stop charging and not turn on?

My contactless chip reader will not turn on and will not charge. Anyone had this issue?

1,062 Views
Message 1 of 2
Report
1 REPLY 1
Square Champion

@POTB I have had a reader or 2 die in my day.  What I would recommend is to hold down the button for a minute...(super annoying, but my ocd says to do it just to make sure).  Also try any usb adapter (old style) and make sure it is not the cable or charger you are using that is bad.

 

If you try that and it doesn't come back to life here is a link if you are under warranty to get a new one or buy a replacement.  If you got it at Best Buy or Sam'shttps://squareup.com/help/us/en/article/5148-square-hardware-limited-warranty-and-returns , you can return it there for exchange depending on their policies and time limits.

 

 

Donnie
Multi-Unit Manager | Founder, Table & Ledger
tableandledger.com

Square AI Champion | Using Square since July, 2017

"Good judgment comes from experience, and experience comes from bad judgment."

"You can have everything in life you want, if you will just help other people get what they want." - Z.Z.

"AI doesn't replace your judgment. It gives your judgment better information to work with."
1,016 Views
Message 2 of 2
Report