Hi @Makena. In nearly 12 years with Square, I’ve never heard of this happening. What you are told is correct. If a card was dipped and the employee hit the correct button on the POS, it would show up as a card transaction. The only way it could show up as a check transaction is if the employee hit the Check payment option on the POS. I won’t pass judgement about your employee, but something is definitely not right here. And if this was even a remote possibility, it would have made a definite splash here if it had
You said you don’t accept checks? Have you disabled that payment option on your POS?
Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)
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