@Sod56 Was it a payment at a POS? Was it an invoice payment and, if so, what was the customer's payment method (card, ACH, etc)? Was it a really big amount, especially for the kind of business you told Square you are running? You need to give us, your fellow sellers, more information before we can begin to point you in the right direction.
Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)
Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!
