“Firmware update failed” what does this mean and is it a problem? How do I fix?

[RasaD]

“Firmware update failed” what does this mean and is it a problem? How do I fix?

[Arie]

Hi @RasaD 

I'm sorry to hear about the trouble installing a firmware update. Which Square hardware are you currently using? I'll keep an eye out for your reply 🙂 

PS. I noticed it's your first post, welcome to our community! 

[cjtoffi]

same problem here.  First gen version 2 reader.  ios phone (updated to latest square app) I've tryed hard resetting and disconnecting "forgetting" reader from bluetooth

[JJ_]

 Hello @cjtoffi 

Sorry to hear about this experience. Looks like you have done your fair share of troubleshooting. If this situation still persists, I will recommend you reach out to our support team. When you have a moment, please reach out directly by logging into your Square account and heading here.