Feature Request: Multiple discounts

[SarahMarsh]

Hi team

Current behavior:

- There is a $10 item that has an individual discount of 10%. 

- The customer is also eligible for an overall discount of 20%

- The 20% discount is applied to the all of the items including the 10% off item

- To remove this the retail assistant needs to go in and manually remove all individual discounts 

Expected behavior

- The higher discount should override the lower discount 

- There should not be 2 discounts on the 1 item 

[Arie]

Thanks for bringing this to our attention, @SarahMarsh! The larger discount should always override the lesser discount if more than one discount is applied, so this definitely sounds odd. It would be worth reaching out to our support team, so we can file a ticket with engineering to take a closer look at the way discounts are applied on your Point of Sale, and to ascertain if there is a bug. You can call support on 1800 760 137 (Mon-Fri, 9am-5pm Melbourne time), or contact us via online chat or email:

1. Sign in to your Square account

2. Head to our contact page https://squareup.com/help/au/en/contact

3. Click on any topic, then "I don't see my issue"

4. Click "Message us" or "Email us"

Or, if you see the new chatbot help flow, type "support" to bring up a list of contact methods.