Failed partially paid invoice

[DavesDogs]

So, we're a food truck. Issued an invoice with different deposit and balance dates. The customer paid their 50% deposit without an issue. They tried to pay the balance a few days later (using the same card)--several times--without success and Square now has that partially paid invoice as FAILED. I issued a different invoice for the balance, which ALSO FAILED. The customer paid another way (not through Square) for the balance.

What happens to that deposit? The amount (less fees) has already been transferred to our account. BUT Square isn't registering that as income because it's a partially paid invoice and Square doesn't recognize income until it's paid in full (which it can't be). I understand what happens if an invoice is just failed without payment (sounds like you just ignore it), but how does the payment for a partially paid FAILED invoice ever get recognized in the income and tax reports? 

I'm hoping Square isn't going to turn around and take the money out of our account at some point, but this seems to be an unfixable problem.

[Kassi_]

Hey there, @DavesDogs - 

Sorry to hear you're having issues with finding your deposit and using Square Invoices. I want to get some more information on the situation, so I can provide the best support. 

How much was the successful deposit for? Any deposits that went through would be automatically transferred to your bank account on the following business day. 

After taking a look at your account, I don't see a reason the payment would have failed on our end. So this means the failure would be on the customers end; such as not enough funds on the card, expired or incorrect information entered, etc. 

I would circle back with the customer to check all aspects of their payment method and it can be tried again. 

Please let me know if you have any other questions.

[ARABARCHERYKWT]

HI in the transaction section I can see the 5th square upper the choice between complete - partially paid and awaiting capture

but when I to make sell for customers I can't see any option to make the paying will be latter as in payment options card or cash, should be there is another option for Installment sale or term sale ، and in the same time I want this item no be longer in the innovatory 

note: Im talking about point of sell not online selling

[MayaP]

Hi there @ARABARCHERYKWT ,

I am sorry you are having issues with partially paid invoices as well! In order to get to the bottom of this it will be best to reach out to Customer Support at 1-855-700-6000 squ.re/contactsqsupport so we can look at your account settings and into these specific invoices deeper. For your account security, we cannot do that here in the community forum. 

Our team will be happy to help!