Event Item is unavailable because of Shipping Location

[SQ-Lennox]

Hi,

I'm trying to put an event item on our Square page, but it won't appear as visible because apparently the shipping location can't be selected

Please help me put the event item on our square website

-Michael

[Sammie_C]

Hello @SQ-Lennox, welcome to the Square Community! I appreciate you reaching out.

I went ahead and removed the file you submitted as there was some potentially personal information listed, and since this is a public forum I just wanted to make sure your information is kept secure.

I was able to take a look at this event item though and had a question. When you click "Select Locations" does it allow you adjust the locations included?

Let me know and I can keep looking into this for you.

[SQ-Lennox]

Hi,

Thank you for your reply and for removing my attachment.

It allows me to select locations when I click "Select Locations", but none of the locations I select make the error go away.

-Michael

[Sammie_C]

You are welcome, @SQ-Lennox!

When you have a moment, could you please resend your event item to me over a Direct Message? Whenever I try to open the link now, it is taking me to a login page.

[Sammie_C · Accepted solution]

Thank you for the DM, @SQ-Lennox! I went ahead and reached out to our eCommerce team and they provided a bit of insight.

They said that Event Items are tied to the shipping location. Your site's shipping location is "Admin-Sherbrooke", but the Event Item is not assigned to that location.

They said that you will need to change the shipping location to one where the item is assigned to, which can be done by going through your Square Online Dashboard > Selecting Fulfillment > Then Shipping. 

 The other option is you will need to just assign the item to the "Admin-Sherbrooke" location.

I hope this helps. Please let me know and I can keep looking into this!

[SQ-Lennox]

Thank you so much for your help! I got it to work thanks to your instructions. 

I really appreciate all your help and support!

Hope you have a nice weekend!

[Sammie_C]

You are so welcome, @SQ-Lennox! So glad we got this resolved for you. Please don't hesitate to reach out if you end up having any other questions about this or anything else Square.

Thank you! Have a nice weekend, as well!