Error message when creating invoices "messaging capabilities for this account are deactivated"

[HannahCourts]

When I go to send an invoice it says cannot create invoice because messaging capabilities for this account are deactivated. How do I change this? 

The title of this thread has been edited from the original to make it more accessible to other sellers with similar queries: Invoices

[Lou8 · Accepted solution]

Hi @HannahCourts, welcome to the Community 👋.

I'm sorry to hear you're unable to send invoices. It sounds like we need to take a look at your account to understand what is going on and resolve this. Since we don't have access to your account information on this platform, I invite you to email or phone our Support Team directly. They'll be more than happy to assist.

Let me know if you have any other questions !