Double printing

[kanmagoshi]

This is a problem that started very recently, where whenever we get our online orders through square we get double the amount of tickets that we need; instead of having 2 tickets printed for each order like we always have, we've been getting 4.

We've been using this system with the same printer for years and something like this has never happened before - Is there a fix to this? Please let us know as soon as possible.

[ryanwanner]

Hello @kanmagoshi , my apologies for the delayed response.

There is a chance that something switched on your settings with one of the updates. If you have multiple devices, you'll need to make sure only one of them is printing online orders.