Double prep tickets after check out Help

BrokenGrounds · ‎02-13-2024

Since the new upgrades we have been experiencing our saved tickets reprinting when customer picks up order and they are cashed out on our IPAD which is connected to a square DOCK. We have 2 LAN printers, and 1 USB printer. One is operating as a sticky printer Star TSP (All are TSP), and the other two are kitchen and front register printers.

Donnie-M · ‎02-14-2024

@BrokenGrounds are you printing directly to the printers or using square kds?

Donnie
Multi-Unit Manager | Founder, Table & Ledger
tableandledger.com

Square AI Champion | Using Square since July, 2017

"Good judgment comes from experience, and experience comes from bad judgment."

"You can have everything in life you want, if you will just help other people get what they want." - Z.Z.

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BrokenGrounds · ‎02-23-2024

Directly. We just recently experienced this.

RobynR · ‎02-14-2024

Hello @BrokenGrounds, joining the conversation with @Donnie-M.

I suggest examining your printer profile settings to identify and eliminate any possible duplicate profiles. Printer profiles are tailored for each device, and this could be the reason for the problem on your iPad.

Refer to this article for guidance on customizing your printer profiles.

If the issue persists, kindly share a screenshot of your printer profile(s) for further assistance.

Hope this proves helpful!

BrokenGrounds · ‎02-23-2024

Thank you. We will read this article. We have been experiencing this issue since the new upgrade. It's very costly to have tickets print double especially for the sticky paper. It's only doing this from our Ipad.