@Chefwinston I had my first disputes this year in as many as I can remember. I had 1 from a customer who shops here all the time, and I just haven't found him yet, but they still got refunded.
I had another guy where he did it once, I called him and he said "oh my bad". But then a few days later he did another. I made sure to put his name so whenever another order comes in, I am going to catch him and take care of that one. Square did help by sending multiple receipts where the customer had shopped with us. Granted I do thousands a day, and this one was 8$, but it aggravates the crap out of you and your reputation. I worry something was wrong with the order.
I think that what is happening is the banking apps making it tooo easy to dispute something. 2 clicks and a dispute is started. I don't like that. Legit fraud transaction, I have no problem.
I make sure to go back and find the customer in my directory and look at their purchase history so I know if it is a one off or not.
That being said, if it is a big amount, you can still send a demand letter/bill to the customer and if it is fraudulent disputing, take them to small claims court. Not convenient, but if I have a little extra time, I would do it in a heartbeat.
Donnie
Multi-Unit Manager
Order Up Cafe/Tombras Cafe/Riverview Cafe/City County Cafe
Roddy Vending Company, Inc.
www.OrderUpCafe.com
Using Square since July, 2017
Square Champion
Breaker of Things
"Good judgment comes from experience, and experience comes from bad judgment."
"You can have everything in life you want, if you will just help other people get what they want." Z.Z.
Do you want to have great restaurant menus that are easy to edit and don't cost a fortune? I use MustHaveMenus and you can too!
MustHaveMenus
