Different shpping rates for different countries

[oceanmchan]

Hi, is there a way to set up different shipping rates for different countries?  I can only set up 1 shipping rate per profile, and items can only be assigned to 1 profile. 

Thank you. 

[Ellie_]

Hi there! @oceanmchan,

Yes, you are able to set up different shipping rates for different countries. You would need to create a new shipping profile and choose the countries you would like in that profile. From there, you can create a special shipping rate.

[ClaireBureauArt]

That doesn't work, as an item can only be in one Shipping Profile!  I have been trying to set up different shipping rates for the same products for Canada and for the US, and if I select the item in one profile, it disappears from the other.  Not good!

[JJ_]

Hello @ClaireBureauArt

Shipping rates exist at the checkout level. This means that if you have various Shipping Profiles these should appear depending on the billing/shipping address your buyer enters during checkout. If this isn't happening in your store, I recommend reaching out to our support team so they can pinpoint what's going on.

The eCommerce team can be reached at 855-700-6000 between 6 am - 6 pm Pacific Time Monday-Friday. If you call outside of these hours, you will be required to enter your Customer Code to validate your account.

You can also get in touch with our Messaging and Email Support Teams here.

[oceanmchan]

I'm having a similiar issue. I can only assign an item to one profile at a time, and each profile can only have one rate, and i cannot add new rules or anything. 

[_Violet]

Hi @oceanmchan - sorry to see that trouble has brought you to the Seller Community! 😥

This does sound off, but it's difficult to pinpoint what may be happening without looking at your account with you. I recommend reaching out to our Online Store Support Team to report this issue.

The best way to reach out is by phone because our team can look at your account with you and help you make adjustments in real time. If you haven't already, please reach out directly by logging into your Square account and heading here.