Dashboard/Sales don’t match

[KeithC1]

When I check reports on for the day, it’s only showing 5 sales for the day even though we have more than 200 sales. When I go into transactions, I can see all the sales however, they aren’t showing up in any of the reports?  My fear is that when the end of day is run it won’t record any transactions for the day and I’ll have no means in which to recover any of that data.

[JJ_]

Hey there @KeithC1 if this issue still persists I would suggest reaching out.

Our support team can take a look at your account with you to help shine a light here, as they can look at your account alongside you to pinpoint what's going on here. Please reach out by phone or email when you have a moment by logging into your Square account and heading here.

[Candlestore]

@KeithC1 ;

I would export all transaction details... so you have records of the transaction ID, the Payment ID etc for your records that if needed could be sent to Square.