Hi @PIPER213. I went back a few years and found the only dispute I’ve ever had, which I lost since card companies always side with their customers. Ha. Anyway, here’s what I found out:
- The disputed transaction was not removed from my sales summary for that day. This is consistent with how Square handles things since they do not go back and change history after the fact.
- The disputed transaction did show that it had been disputed and refunded, along with a link to the dispute process notes. But the deduction from my balance showed up on the day the refund was issued to the customer, since that is when it happened.
Let me know if you have any other questions.
Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)
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