Customers getting an error and unable to purchase when using payment links

[JasperCola]

Several customers are seeing "There was an error. Please try again." when they click the checkout button. A loading icon appears after the error and just spins indefinitely. I have tested several links on different devices and get the same error every time. This is drastically reducing sales and I have found no help in the help documentation. I have seen several posts here from people who have had the same issue and typically it was related to a system outage, but the square status page says there are no issues right now. Please help. 

[JasperCola]

Here is a screenshot of the issue as well: 

[MayaP]

Hey @JasperCola - I appreciate your patience and would like to help resolve this. Can you drop the payment link? 

[MayaP]

Hey @JasperCola - I want to help, is this still happening? 

[MayaP · Accepted solution]

Hey @JasperCola  – I just tested the link for Blue Flowers on my end and didn’t encounter any issues when clicking checkout. Please ask the customer to clear their cache and browser history, reboot their device, and make sure everything is up to date. If you continue to have issues, feel free to tag me! 😊

[injoy]

My customers are having the same issue. It happens about 75% of the time and then occasionally it works again. Quite a few of my customers have complained about it but I don't know how to fix anything for them on my end.