Customers can’t checkout with multiple Items Types in one shopping cart

[theurbanemag]

My customers are not able to checkout if they have digital and physical items in their shopping cart on my online store. This is VERY frustrating and embarrassing considering that is predominately what my products are made up of. There is also no noticeable way to forewarn the customer of this inconvenience before they check out.

This was not happening before the Weebly/Square merge. Will this inconvenience be corrected soon?

[JK_Fiber_Art]

Hi Theurbanmag,

Unfortunately, you're not the only one who has encountered this scenario - seems the delivery method is a system conflict meaning there would need to be two separate transactions, not really the ideal solution.  You may want to contact Tech Support to see if there's a work around.  Perhaps others here may have a possible solution in the mean time.

jk

[mattwells]

Hi there @theurbanemag ,

I noticed this thread about some of the challenges with selling digital products natively. I thought I would chime in and share some news that should be helpful. We just released SendOwl app in the Square Marketplace that makes selling and auto fulfillment digital products very easy. In our testing you should be able to include physical and digital products in the same order

Additionally, our app integrates seamlessly with your existing website and provides secure, automated delivery of your digital files.

Here's how SendOwl can help you set up digital products:

1. Install the SendOwl app in your Square account
2. Upload your digital files to SendOwl (supports various formats like PDF, EPUB, MP3, MP4, etc)
3. Connect your SendOwl products to your Square products
4. Start selling! SendOwl handles the automatic, secure delivery for you

The key benefits are:

• Supports all file types and sizes
• Secure file storage & delivery (expiring links, PDF stamping)
• Built-in payment processing & checkout
• Trusted by thousands of online sellers, with over $2 billion in sales powered by SendOwl

I think we can help you out, and I hope this helps point you in the right direction! Let me know if you have any other questions.

Best regards,

Matt Wells