Customers are not receiving their invoice

[Rebeccajane]

My customers are not receiving their invoice. I get a copy in my inbox but they do not get it. 

[Seamus]

Hey @Rebeccajane,

Thanks for getting in touch and sorry to hear you're having trouble with invoices! Can you let me know what steps you are taking when attempting to send these invoices to your customers?

So we can be clear about exactly what's happening here, how are you processing these transactions originally? If you're making a payment with the POS app and want to send the customer a Tax Invoice, note that these are known as Receipts on Square's system. You can send a receipt at the end of any transaction you make as per these steps.

Note that the Invoices section on Square is something different altogether - by sending an Invoice to a customer you're actually creating an entirely new payment by emailing them an Invoice that they can then pay by entering their own card details via a secure payment link contained in the email.

So if you're just trying to send a Tax Invoice at the end of a sale, what you want to be sending is a Receipt.

Hope this makes, sense, let me know if you have any questions and if the linked steps on sending/re-sending receipts is what you need!