Customer support: conversation continuity is lacking

[echocl]

I tried to resume a support chat I started a few hours ago, and the agent who connected was unable to look up the earlier chat. He couldn’t access screenshots I had sent earlier. There’s no transcript of the chat. This feels like the dark ages of customer support: continuity of chat support is the norm on virtually every other platform that I use. 

[JJ_]

Hey @echocl 

Thank you for this feedback. There are instances where you may chat with our team while logged out and this chat may not be directly attached to your account. I will pass this over to the messaging teams for their visibility and consideration. 

Let me know if there's anything I may assist here too!