Customer received bank notification but the payment link transaction declined

[LotusLegacy]

The title of this thread has been edited from the original: Costumer pay with link he didn’t get a confirmation confirmation code.

I sent a link to my customer. He said he got a notification from his bank. I didn’t get any notification and he neither

[Katie_SQ · Accepted solution]

Sorry to hear this, @LotusLegacy.

I've had a look at your case history and can see you've been in touch with our Support team who advised that the payment in question was declined. Square isn't given an exact reason when a card is declined, so if your customer has confirmed their card is valid and the transaction still declines, they should contact their card-issuing bank for more information.

You can review all transactions, including those that have declined, on the Transactions page of your Square app, or on the Square Dashboard under Payments & invoices > Transactions.

Sorry I couldn't be of more help here. If you have any other questions, please reach out.