Customer code ?

MarquezFarms305 · ‎06-23-2023

Good morning everyone I tried reaching customer service and they asked me for a customer code if anybody knows how to acquire customer code please let me know thanks for your prompt reply

TheRealChipA · ‎06-23-2023

Hi @MarquezFarms305. Here’s the link to the Square Support main page. When you click on “Call Us” (even if it says it is currently unavailable), the next screen shows the phone number and just below it your customer code.

Regards,

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!

ThePharmacy · ‎09-03-2023

How ridiculous to enforce needing a customer code that was NEVER given to us as a customer of Square. Then they don't even provide it on your online dashboard like EVERY other company including banks. Instead they make you call in to get it but in order to call in they require it, makes ZERO sense. HELP

TheRealChipA · ‎09-03-2023

@ThePharmacy the customer code is on this contact page. We do not have to call in to get it, and we never have. Just bookmark that contact page page for quick reference in the future. Whether it makes sense to you or not, this is the way Square has chosen to implement their account security for now.

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!

ThePharmacy · ‎09-03-2023

I assure you that your "customer code" is not on the contact page. Feel free to attach a screenshot of yours as I have mine and there are only options to contact square support. I also ensure you that there is no way of getting your customer code through your dashboard at all. In regards to a hardware issue we're having to contact that specific department which you do need a customer code to even speak to a representative or the call gets disconnected and there are no other alternative options in the call prompt. Then upon calling the support number the chat representative gave me wouldn't even put a human on without a customer code either and have no other option but to enter one or they end the call.

As for your mentality of "whether this makes sense or not, for security reasoning" I assure you it does't make sense and proof to this is the 100's if not thousands of topics on here for this exact issue will showcase the lack of sense it makes. As it could've easily been avoided by providing this when you became a customer and they assigned this supposed code and/or providing it on your secure dashboard. Claiming "security reasons" is ridiculous when any one of your banks you ca login to your dashboard and obtain your checking account number that is a lot more sensitive than a Square customer code.

So thanks for taking the time to provide zero help or even accurate information for that matter.

TheRealChipA · ‎09-03-2023

Click on the Call Us. The code will be there

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!

TheRealChipA · ‎09-03-2023

I shouldn’t have assumed you’d know to click on the “call us” button to get the code that applies to phone calls, I guess, even though I did say to do so in the thread you replied to. So I’m sorry for that assumption, which turned out to be a bad one

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!