Hi @EileenC. You can do it either from your POS or your dashboard. You’ll find and pull up the transaction and issue a refund. A word of warning.
Square no longer refunds us the card fees we paid for refunds. As it is with all other card processors, those fees are gone. You’ll need to decide if you are going to issue the refund for the full amount and eat those fees (twice since the customer is going to pay with a different card, now), or if you are going to tell the customer that since this was entirely their error, you are only going to refund the invoice amount less the fees you had to pay for their error. Of course, that is entirely your call. I just wanted you to be aware of the issue.
Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)
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