Customer Display issues: card not in there, but says it is

[beargrasscafe]

Hi there! We're having so many issues with our new register. This is the newest one that is really frustrating. It is saying there's a card in there but there's not. We have to unplug it to take cash. It's really messing us up 😞 See video. 

https://streamable.com/lpsll1

[alexandriak]

Which register system is this? the ipad and square app, or their all in one?

[GottaHavaJava]

This is the same problem we are having and customer support has been no help.  

[Lou8]

Hi @GottaHavaJava, thank you for posting. 

I'm sorry to hear you're having issues with your Customer Display. 

Have you tried the Display troubleshooting steps outlined in this article ?

The next step would be to get in touch with our Hardware Support Team, if this doesn't resolve the issue you're experiencing. They will be able to escalate this to our engineers for further investigation if needed.

I hope this helps, but let me know if you have any questions.