Custom Domain

[iamlenga_tmbuk]

Hi !! 

I recently connected my own domain to my website, but even though over a week has passed, my website is still not active and functioning. People are unable to access it. Does anybody have any solutions or things I should try?

Thanks 🙂 

[tranguyen]

Hi @iamlenga_tmbuk, so sorry to hear you are experiencing an issue with the Square Online Store!

If you have connected your own domain to the website, please make sure:

• You have follow all the steps outlined here to connect your domain
• Both the A records are point to the Weebly IP of 199.34.228.164.
• The SSL certificate is enabled so the site can be secured. If the site is appearing as unsecured, you can try to unpublish and re-publish the site to trigger the SSL certificate.

If you have tried everything and the site is still inaccessible, you can reach out to our Support team directly by:

1. Go to https://squareup.com/help/gb/en/contact 
2. Select your topic or just click Other > I don’t see my issue, it’ll give you the option to either call or email in!

The phone number for Square Support is 0800 098 8008. The Square Support Team is available by phone Monday to Friday, 9am to 5pm.