Hey there Stamchoc,
I don't think that the question is directly coming from Square but, from the Credit Card Issuer. Square passes the Card Details to the Issuer - from there the transaction is either approved or not or the Card Issuer may need more info. Note, Square is the link between the Card Issuer and Card Owner - Square is charged a fee for this service too which is included with your processing fee.
From what I can uncover and I find this quite interesting:
Credit card companies may ask for a customer's language preference for several reasons:
* Customer Service: Credit card companies often have customer service representatives who can assist customers in different languages. By knowing a customer's preferred language, the company can route their inquiries or concerns to the appropriate representative who can effectively communicate and assist them.
* Communication: Credit card companies may need to send important communication, such as account statements, alerts, or promotional offers, to their customers. Knowing the customer's language preference ensures that these communications are sent in a language the customer understands, increasing the chances of engagement and comprehension.
* Legal Requirements: In some regions or countries, financial institutions are required by law to provide certain documents or information in the customer's preferred language. By collecting language preferences, credit card companies can comply with these regulations and ensure they are meeting the legal obligations of their customers' jurisdictions.
* Localization: Credit card companies may operate in multiple countries or cater to a diverse customer base. By collecting language preferences, they can customize their services, website, mobile app, and other communication channels to provide a more personalized and user-friendly experience for customers in different regions. It's important to note that providing language preferences is usually optional, and customers can choose the language they are most comfortable with.
jk
