In the last week, we've had two instances where the credit card tips reported by the Sales Summary report (on a given day) did not match the Transfer Report (for that same day). For example, on 2/5, our Sales Summary report showed tips collected as $235.36 while the Transfer Report for that same day shows tips included as part of our bank deposit as $233.36 - exactly $2.00 off. Does anyone know what might be going on to cause that? We do not record cash tips in Square, only credit card tips are included and reported by Square. Thanks.
Hmm, could be a close of day issue where a sale or tip was captured after 5pm PT by default and therefore included in the next day's sale batch (unless you manually changed your close of day).
Does that tip show up on the next day's report?
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