Hi there @café_cómodo. So, what you are wanting to do is possible, if you use the Open Tickets feature of the Square POS apps. Here are some general instructions. However, open tickets ONLY work if customers don't order and pay at the same time. This is because of the fact that after a ticket is paid, it is no longer open. So, unless your customers pay AFTER receiving their products (as we do in my ice cream shop), this won't work for you.
Your best option is to use the Square KDS add-on. However, in its current iteration, Square KDS ONLY works on tablets. Thankfully, Android tablets are very inexpensive, so this should not be too much of a burden. Here's some information on Square KDS.
Square KDS (Kitchen Display System) is designed for restaurants to manage orders efficiently. Key features include:
- Device Compatibility: Works with Square Point of Sale, Square Online, and third-party platforms. Recommended devices include MicroTouch and Samsung Galaxy A9.
- Types of Devices:
- Preparation (Prep): For staff focused on specific order items.
- Expeditor (Expo): For staff managing overall order fulfillment.
- Migration: Users on iPads must migrate to Android as iOS support is deprecated.
For setup and more details, refer to these articles:
Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)
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