Contactless reader will not connect to my device

[90125holdon]

My contactless reader has worked fine paired to my android phone for 8 months. Suddenly it will not connect to my phone. Orange lights just keep flashing but it never connects. I have gone through multiple trouble shooting steps as recommended. I have made certain all necessary settings are on on my android. Have done hard reset on reader a few times. As stated, I have exhausted all possible recommendations on here. I am at the point where it must be that the Bluetooth in the reader must have stopped functioning. My phone is still pairing through my car Bluetooth so I am certain it is not my phone. I also made certain that the correct cereal number appears when the app is open. Please advise... Thank you!

[Joe]

Hi there, @90125 - so sorry to hear about the trouble, here. We really appreciate you flagging this over to us.

And thanks for trying out those troubleshooting steps; they go a long way in helping us rule out a couple of different factors that may be causing the issue.

Since you've tried most troubleshooting from our listed resources, would you mind reaching out to our Customer Success support team? They can help you through some next steps and assist with warranty protocol, if needed.

We will keep an eye out for your contact!