I can't use gmail (it's down) and I don't want to harass my client at this time, so I'm just going to copy/paste their complaint to me, because it is the second time this person has complained, and I've received two other complaints from two other clients. Fortunately, not all clients are complaining.
Booking happens from my Weebly site where I've embedded the Square Appointments app.
I do not know if client is on phone or computer. Ignore their issue (below) about "new client" - I can't seem to get it through to ANY of my clients that it takes the card number only to reserve the appointment (I need no-show protection for security purposes, but I really wish it only applied to new clients (aka strangers), not existing ones.)
Here's what this client sent me - and no, their appointment did not get booked:
Hi! I just attempted to sign up for a session next Monday June 10th on your website at 5pm. I’m not sure if it went through since it asked me for my billing info as if I was a new patient. I went back in and tried to book it and it said the 5pm slot was already taken.
Would you mind checking to see if I’m signed up? I had this same issue the last time I booked. When I try to sign in, it asks for my phone number and then sends a sign in code. I would assume this is for new clients but I’m not sure.
Thank you for any help you can offer.
